Customer Service Associate (Clerk) in Participating Public Sector Banks (CRP CSA XVI)
Institute of Banking Personnel Selection
Posted:
Pay: ₹ 24,050 (Basic Pay) in pay scale ₹ 24050-64480
Category Banking & EPFO
Job Type Regular
Eligibility Specifications
Advertisement / Notice No: CRP CSA -XVI
Age Limits: Between 20 and 28 years (for general category).
Age Cut-off Date: Age calculated strictly on 1 August 2026.
Category Relaxations: OBC (+3 years), SC/ST (+5 years).
Note: Has non-standard/complex age relaxations. Please check the official PDF notification for details.
Allowed Qualifications: Graduate.
Specialized Requirements & Prerequisites:
- Computer Literacy: Operating and working knowledge in computer systems is mandatory
- Proficiency in local language of State/UT
Document Specifications: Photo: 20-50 KB (200x230 px), Signature: 10-20 KB (140x60 px), Left Thumb Impression: 20-50 KB (240x240 px), Hand-written declaration: 50-100 KB (800x400 px)
Helpline Contacts: https://cgrs.ibps.in
Vacancy Breakdown
Total posts: 11403 vacancies
For detailed post-wise and category-wise vacancy distribution, please refer to the official notification PDF.
Key Timelines & Fees
Registration Start Date: 1 August 2026
Application Closing Date: 21 August 2026
Download of Call letters for Preliminary Exam: September, 2026 Expected
Online Preliminary Examination: October, 2026 Expected
Result of Preliminary Examination: November, 2026 Expected
Online Main Examination: December, 2026 Expected
Provisional Allotment: March, 2027 Expected
Application Fee (SC/ST/PwBD/ESM/DESM candidates): ₹175
Application Fee (All others): ₹850
Selection & Exam Pattern
Selection Process: Preliminary Online Exam, Main Online Exam, Local Language Proficiency Test (LLPT)
Exam Mode: Online (CBT)
Negative Marking: 0.25 of the marks assigned to that question will be deducted as penalty
Preliminary: English Language (30 Qs, 30 Marks), Numerical Ability (35 Qs, 35 Marks), Reasoning Ability (35 Qs, 35 Marks). Main: General/Financial Awareness (40 Qs, 50 Marks), General English (40 Qs, 40 Marks), Reasoning Ability (40 Qs, 60 Marks), Quantitative Aptitude (40 Qs, 50 Marks).
Please double check exam stages in the official PDF notification below.
Official Actions
How to Apply (Form Filling Guide)
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1. Visit the official IBPS website www.ibps.in
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2. Click on the link 'CRP CSA' and then select 'CLICK HERE TO APPLY ONLINE FOR CRP- Customer Service Associates (CRP-CSA-XVI)'
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3. Click on 'CLICK HERE FOR NEW REGISTRATION' to enter basic information and generate a registration number and password
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4. Upload the required documents: Photograph, Signature, Left Thumb Impression, and a Hand-written declaration
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5. Fill in all academic and personal details in the online application form
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6. Use the 'SAVE AND NEXT' facility to verify and modify details before final submission
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7. Pay the application fee/intimation charges through the integrated online payment gateway
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8. Take a printout of the system-generated online application form and e-receipt for future reference
Am I Eligible?
Applying online?
Crop your photograph and signature to the exact spec required by this portal:
Photo: 20-50 KB (200x230 px), Signature: 10-20 KB (140x60 px), Left Thumb Impression: 20-50 KB (240x240 px), Hand-written declaration: 50-100 KB (800x400 px)
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Frequently Asked Questions (FAQs)
What is the age limit for the IBPS CSA recruitment?
As of August 1, 2026, the minimum age is 20 years and the maximum age is 28 years. Candidates must have been born between 02.08.1998 and 01.08.2006 (inclusive).
Is there a local language requirement for this post?
Yes, candidates must be proficient (reading, writing, speaking, and understanding) in the specified local language of the State/UT for which they are applying. A Local Language Proficiency Test (LLPT) will be conducted.
What is the selection process?
The selection consists of two tiers of online objective examinations: the Preliminary Examination and the Main Examination, followed by a Local Language Proficiency Test (LLPT).
What are the application fees for General and SC/ST candidates?
The application fee is ₹850 for all candidates except SC, ST, PwBD, and Ex-Servicemen. For SC/ST/PwBD/ESM/DESM candidates, the fee is ₹175.